Terms of Service

By accessing, registering for, or using Insite Platform (“Insite” or the “Service”), you accept these Terms of Service (“Terms”). If you do not agree to these Terms, do not use the Service.

Insite is a service commercialized by Martín Stein Biler, holder of a sole proprietorship registered in Uruguay, RUT 220989590019 (the “Commercial Provider”). The service agreement and payment obligations are entered into between the user and Martín Stein Biler.

Certain technical functionalities, including integrations with Meta Platforms, Inc. products, are provided through infrastructure and permissions administered by INVESTUY S.A.S., acting as technology provider.

Insite is a software-as-a-service platform aimed primarily at businesses and professionals in the real estate sector. It centralizes communications, automates tasks, and provides artificial intelligence, marketing, productivity, and management tools.

Depending on the contracted plan and technical availability, the Service may include integrations with WhatsApp Business Platform, Instagram, Facebook Messenger, Gmail, Google Calendar, advertising platforms, and other third-party services. Features may evolve, be added, or be discontinued to improve the Service or comply with technical, legal, or third-party requirements.

To use Insite, you must provide accurate, complete, and up-to-date information. You must be at least 18 years old and have the legal capacity to enter into these Terms, either personally or on behalf of an organization.

You are responsible for keeping your credentials confidential, managing your team’s permissions, and immediately reporting any unauthorized access. Actions taken from your account will be presumed authorized, unless proven otherwise.

By connecting external accounts or services, you authorize Insite to access and process the information necessary to provide the requested features, in accordance with our Privacy Policy.

Integrations with WhatsApp Business Platform, Instagram, and Facebook Messenger may operate through infrastructure and permissions administered by INVESTUY S.A.S. Use of Meta, Google, and other third-party products is also subject to their own terms, business policies, and usage policies. You are responsible for complying with those terms.

Insite does not control the availability, approval, suspension, or changes made by third parties. You are responsible for maintaining the authorizations, licenses, consents, and accounts necessary to use such integrations.

You agree to use Insite only for lawful and responsible purposes. You must not use the Service to:

• Send unsolicited messages (spam) or communications without the consent required by applicable law
• Harass, deceive, threaten, or harm any individual
• Infringe intellectual property, privacy, or data protection rights
• Transmit malicious code, attempt unauthorized access, or interfere with the Service’s security
• Use integrations in a manner contrary to Meta’s, Google’s, or other providers’ policies
• Use AI-generated outputs without adequate human review when they may affect rights or important decisions

We reserve the right to suspend or terminate your account if you violate these acceptable use requirements.

Insite may use third-party AI models to generate text, images, analysis, recommendations, and automations. These outputs may contain errors, omissions, or outdated information and must be reviewed by you before use or publication.

You retain responsibility for the instructions, files, and data you provide, as well as for the final use of the outputs. You must not upload information you are not authorized to process or share.

Your use of the Service is governed by our Privacy Policy, which is incorporated into these Terms by reference. You represent that you have a valid legal basis to provide Insite with customer, contact, conversation, file, and other data. You retain ownership of your data and authorize its processing only to the extent necessary to provide the Service.

Insite offers subscription plans, credits, and additional services. Price, currency, billing period, applicable taxes, and included features will be disclosed before a purchase is confirmed or in the corresponding commercial proposal.

Subscriptions are billed in advance on a monthly or annual basis, depending on the contracted plan, and renew automatically for equivalent periods until cancellation.

Payments for subscriptions, credits, and other Insite services are received by Martín Stein Biler, RUT 220989590019, and processed through dLocal Go or other authorized payment providers. Payment processing may also be subject to the terms of the payment provider and the issuer of the payment method used.

Once payment is confirmed, the purchased plan, credits, or service will be enabled on the corresponding account. Activation is normally automatic, though it may be delayed by payment provider verification, anti-fraud controls, or technical issues.

You are responsible for providing accurate billing information and keeping your payment method current. If a recurring charge is declined, we may limit or suspend access until payment is regularized.

Some features may consume credits depending on the type of operation, provider used, or resources required. The amount of credits purchased and their price will be disclosed before a purchase.

Credits do not represent electronic money, do not accrue interest, and cannot be withdrawn or transferred outside Insite. Unless expressly stated otherwise, purchased credits remain associated with the account while it is active.

You may request cancellation of your subscription before the next renewal date by writing to the email address below. Cancellation prevents future charges and takes effect at the end of the already-paid period.

Amounts paid are non-refundable, except where required by applicable law, where there was an incorrect charge, or where another condition has been expressly agreed. Credits that have already been used are non-refundable.

If you believe there was a billing error, contact us with the details of the transaction so the case can be reviewed.

We strive to maintain high availability of the Service but do not guarantee uninterrupted or error-free operation. Interruptions may occur due to maintenance, updates, security incidents, or failures of third-party providers, including Meta Platforms.

We may modify features, limits, or integrations for technical, business, legal, or security reasons. When a change substantially affects a paid plan, we will seek to provide reasonable advance notice.

Insite’s trademarks, designs, content, software, and features belong to their respective owners and are protected by applicable law. Certain technological components and associated rights may belong to INVESTUY S.A.S. and be used to provide Insite under the corresponding authorization.

These Terms grant you a limited, revocable, non-exclusive, non-transferable right to use the Service for the duration of your account. You may not copy, modify, distribute, decompile, or exploit the Service beyond what is authorized.

We may suspend or terminate your account in the event of a breach of these Terms, non-payment, security risk, fraudulent use, or violation of third-party policies. Where reasonably possible, we will notify you and give you an opportunity to remedy the breach.

Upon termination, your right to use the Service ceases. Retention or deletion of your data will be handled in accordance with the Privacy Policy and applicable legal obligations.

To the maximum extent permitted by law, Insite is not liable for indirect, incidental, special, consequential, or punitive damages, including loss of profits, opportunities, data, or reputation, arising from your use of or inability to use the Service, nor for decisions based solely on AI-generated outputs.

Total liability arising from these Terms or your use of the Service shall not exceed the amount actually paid by you during the three months preceding the event giving rise to the claim, unless applicable law provides otherwise.

These Terms are governed by the laws of the Oriental Republic of Uruguay. Disputes arising from these Terms or your use of the Service will be submitted to the competent courts of Uruguay, without prejudice to any non-waivable consumer rights.

We may update these Terms. Material changes will be communicated by publishing an updated version on this page or through another reasonable means. Continued use of the Service after changes take effect constitutes acceptance of the updated Terms.

Insite Platform

Commercial provider and party responsible for billing: Martín Stein Biler

Sole proprietorship — Uruguay, RUT 220989590019

Technology provider for certain Meta integrations: INVESTUY S.A.S.

Punta del Este, Maldonado, Uruguay

Email: equipo@insite.sh

Website: https://www.insite.sh